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Training Materials

Working with Difficult Clients: Using a Reflective Practice Framework Webinar Materials

Posted 6/10/2025 (updated 7/1/2025)

Description: 

Whether we are working in the field or providing support to those who do, supporting those with substance use and other issues is difficult work. Using a reflective practice framework, we can intentionally meet others where they are at, help them feel seen and heard, and give them the tools to help solve issues or effectively manage the stress and emotion of the situation. This hour will provide an overview of reflective practice, including how to enhance emotional regulation and support collaborative problem solving. 

Presenter:

  • Jennie Cole-Mossman, LIMHP, IMH-E®, Infant Mental Health Mentor-Clinical, Technical Expert Lead, JBS International Inc.

The contents in this TA resource are those of the author(s) alone and do not necessarily represent the official views of, nor an endorsement by, JBS International, HRSA, HHS, or the U.S. Government.